I wanted to express my absolute pleasure and joy at having been introduced to yourselves and to Dr Duane Mol., through Dr Neil Scott.
Over many years I have had numerous operations and medical procedures, and as a golfer and classic car dealer I am acquainted with many Doctors and specialists, but your practice is beyond special , kind, caring, skilled, proffessional and in my belief an absolute gift from heaven for those that are fortunate enough to be exposed to all of you.
I would like to thank Dr Mol personally for making the whole experience of an operation such that I had, the mental comfort that it was for me.
In addition, the experience at the Netcare Union Hospital from every person and staff member encountered was a true pleasure, with everyone of pleasant and caring manner, so utterly different to the many other Hospitals and Clinics I have spent time at.
Sincere thanks and Congratulations to all at your practice and to Netcare Union Hospital. You are all extremely special people.
What an amazing experience being your patient for the past year.
It all started when I had an operation in my left ear 2 years ago at another practice. After the operation I could hear better for a day, after which the hearing diminished again. It was a failed attempt. I had to wear earpieces to be able to hear again and to support me in my line of work. This was not a long-term solution for me and I had to find another solution. I was listening to the radio one morning, on my way to work, when your name came up and a discussion regarding the “Hear for Life Foundation”. At that stage I thought to myself, I have to go see this doctor. But alas, time went by and situations caused me not to be able to get to that point to actually make an appointment. Last Year(2015), it all began. I was fed-up of struggling to hear and my wife reminded me of DR Moll. I went on to Google and searched for “DR Moll” and found his website. I made an appointment and from there I had both my ears done. Now (2016) I can once again live life confidently and communicate with ease.
I want to thank you for giving back the gift I gradually lost over the past 10 years, and that is to be able to hear again.
You are blessed with an amazing talent, and that is to turn the darkest of emotions into something beautiful. You have a spontaneous personality that makes one feel at ease when in your midst.
I remember the time my wife wanted to faint after seeing the dvd you made of the procedure, you comforted her and made sure she was better before we left. Very few people, if any, these days would have done what you did.
You have wonderful staff, that made sure that all procedures were understood. They also came and visited on the day of admission. This was also a first for me. Never before have I experienced this kind hearted act. On top of this, your friendly staff brought me a “Get Well” gift.
To any person reading this, I would strongly recommend Dr Mol and his team. They are very professional and humble. The best I came across in my life.
Once again, thank you all very much and be blessed.
Dear Dr.Duane Mol,
I would just like to extend a word of gratitude to yourself in the professional manner that you have helped me regain my hearing in both ears. No words can describe the pleasure of hearing again!!
Thank you for the advice regarding surgery that has resulted in my hearing returning and no need to use hearing aids as advised by another doctor.
It has been quite a journey throughout these 18 months but as they say it is more than worthwhile and that is all thanks to you.
I will always remember your helpfulness and friendliness.
May God bless you and your dedicated practice going forward!!!
Most impressed and satisfied patient.
May you and your family have a blessed Christmas and prosperous New Year.